Problem Receipt (Unit Manager)
When a problem is reported, a ticket is created in the Problems or IT Problems Helpdesk team.
If the error requires a maintenance request, click the Maintenance Request smart button, then click New.
You can initiate more than one request if needed—the system will copy the basic data from the helpdesk ticket.
Select the Equipment, that has the issue, and the Team who should handle it.
Local Maintenance Team: On‑site minor repairs
Technical Team: Repairs related to gaming machines
Facility Maintenance Team: Repairs related to buildings
External Maintenance: Intervention by an external company is required
Choose an Approval Category to indicate whether authority approval is required
Under Notes, enter the instructions from the ticket specifying what intervention is needed. You can also adjust the priority if necessary.
Local Maintenance Team: On‑site minor repairs
Technical Team: Repairs related to gaming machines
Facility Maintenance Team: Repairs related to buildings
External Maintenance: Intervention by an external company is required
Choose an Approval Category to indicate whether authority approval is required
Under Notes, enter the instructions from the ticket specifying what intervention is needed. You can also adjust the priority if necessary.
