Ticket Closing (Unit Manager)

Once a maintenance request’s status is Completed, the technician’s work is finished. Navigate to Maintenance → Maintenance Requests and open the Completed tab to see these requests.

Click on a request, then use the small arrow next to the Helpdesk Ticket link to jump into the original ticket and review the initial issue.

A breadcrumb trail appears at the top, allowing you to navigate back — just click that link to return to the maintenance request.

If the work has been completed to your satisfaction, change the maintenance request’s status to Repaired – Approved.

Return to the helpdesk ticket and verify whether the problem is fully resolved or if further repair is needed:

• If another request is required, follow the Problem Receipt (Unit Manager) procedure to create a new ticket.

• If the issue is resolved, close the helpdesk ticket.